Improving Translation between IT and Business
Whether it’s simply business-as-usual, rolling out new software tools, or revising processes, teams need effective IT communications plans. Success comes from communicating timely and important information so that business teams do not wonder what IT geeks are doing other than answering Help Desk calls . What’s coming soon? What do the business groups need to do to prepare? What’s going away? Is there a replacement? How will the IT reorganization impact the business teams?
When the IT organization itself is experiencing change—perhaps from updating the internal SDLC or from an M&A situation—internal communication plans are vital.
In all of these situations, Sandra has developed and managed communication plans for IT organizations. She has also developed materials identified in the plans including web sites, newsletters, how-to documents, user-satisfaction surveys, and videos.